About e-mail support

The staff of Diamomd Tech welcomes your e-mail and when we respond to your e-mail, we will respond to the address from which it is sent. We will try to respond to all e-mail questions within 6 hours during regular business hours ( GMT + 7), and within 12 hours on non-business hours ( GMT + 7). Some questions may take up to 24 hours. Please use the appropriate email form for your requests and help speed up the processing of your feedback.

If you believe you are not receiving our replies, first please check if have provided us with the correct email address, your email box was not full and rejecting e-mail, or your e-mail account was unreachable for other reasons. Or it may be that a prior e-mail address was forwarding to your new one.

If you are still not receiving e-mail, it may be due to SPAM filters. If you have a web-based e-mail account (e.g. hotmail, yahoo, etc) or AOL account, then our e-mail messages may be mistaken for SPAM. Most web-based services now provide a filtering system that will allow you to list the addresses of "safe" people you are happy to receive e-mails from. In this case, add diamondtech.com to your safe filter list.

If you are using your work email account, then your IT department may have set up filter software that thinks our emails are SPAM, or non-work related. In this case, contact your IT department to ask for these emails to be allowed through.